Terms & Conditions

General Terms

By booking or purchasing any treatments, packages, or products from Derma Wellness, you agree to be bound by the following terms and conditions. These terms may be amended from time to time at the discretion of Derma Wellness. Clients are advised to review them regularly prior to booking or making a purchase.

Non-Refundable Policy

All payments made for treatments, packages, and products are strictly non-refundable. Once a purchase has been completed, we are unable to offer refunds, exchanges, or account credits under any circumstances. It is the client’s responsibility to ensure they are satisfied with their chosen treatment, package, or product before proceeding.

Package Validity

All treatment packages must be redeemed within 12 months from the date of purchase. Any unused sessions remaining after this period will expire automatically and cannot be extended, refunded, or transferred to another individual. To ensure full use of your package, we recommend arranging appointments well in advance.

No-Show Policy

Failure to attend a scheduled appointment without providing adequate notice will be classified as a no-show. In such cases, a £50 deposit will be required in order to secure any future booking. This deposit will be redeemable against your treatment on the day of attendance or may be carried forward to a rearranged appointment, where agreed.

To avoid this charge, clients must provide a minimum of 48 hours’ notice should they need to cancel or reschedule an appointment.

Late Arrival & Cancellation Policy

Clients arriving more than 10 minutes late may not be accommodated and the appointment may be cancelled at the discretion of Derma Wellness. In such instances, the booking may be treated as a no-show and the no-show policy will apply.

If you anticipate being late, please contact the clinic as soon as possible. While every effort will be made to assist where possible, Derma Wellness cannot guarantee that treatment will go ahead if the scheduled appointment time has been missed.

Loyalty Points

Loyalty points are non-transferable and may only be used by the client to whom they were issued.

Points may be redeemed only against eligible services specified by Derma Wellness and cannot be exchanged for cash, refunds, or account credit.

Loyalty points are not valid for treatments or services provided by third-party practitioners operating from or in association with the clinic.

Liability

Clients are required to follow all pre-treatment and aftercare advice provided by Derma Wellness to support safe treatment outcomes and optimal results. Derma Wellness accepts no responsibility for complications, adverse reactions, or unsatisfactory outcomes arising as a result of a client’s failure to follow the advice or instructions given.

Nothing in these terms and conditions excludes or limits the liability of Derma Wellness for death or personal injury caused by negligence, fraud, or any other liability which cannot lawfully be excluded or limited under applicable law.

Complaints Policy

At Derma Wellness, we are committed to delivering the highest standards of clinical care, client safety, and professional service. If you are dissatisfied with any aspect of your experience, you are entitled to raise a complaint and have it reviewed appropriately.

Where possible, concerns should be brought to the attention of a member of the team promptly following your treatment, so that an early resolution can be sought.

Complaints should ordinarily be submitted within 6 months of the incident in question. However, in exceptional circumstances, complaints may be considered up to 12 months after the event where there is a fair and reasonable explanation for the delay.

Complaints may be submitted using the contact details below:

Email: info@dermawellness.co.uk

Telephone: 0207 183 3681
Address: Derma Wellness, 18 Northfields, Wandsworth, London, SW18 1DD

All complaints will be acknowledged within 48 hours, and we aim to provide a resolution within 10 business days.