Privacy and Cookie Policy
Derma Wellness (“we”, “us”, “our”) respects your privacy and is committed to protecting your personal data. This Privacy and Cookie Policy explains how we collect, use and protect personal data when you visit dermawellness.co.uk, contact us, submit an enquiry, or use our services.
Who We Are
Derma Wellness is the controller of the personal data collected through this website. Website: dermawellness.co.uk Email: info@dermawellness.co.uk If you have any questions about this Privacy and Cookie Policy or how we handle your personal data, please contact us using the details above.
What Personal Data We Collect
We may collect the following personal data from you: – name – email address – phone number We do not intentionally collect special category personal data through our website unless you choose to provide it to us.
How We Collect Personal Data
We collect personal data when you: – complete a contact form on our website – contact us directly by email or phone – use, or are redirected to, a third-party booking system if one is made available – interact with cookies or similar technologies on our website, where applicable
Why We Use Your Personal Data
We use your personal data to: – respond to your enquiries – manage communications with you – provide information about our services – send marketing communications where we are legally allowed to do so – monitor and improve our website and services through analytics
Our Lawful Bases for Processing
Under UK data protection law, we rely on the following lawful bases: For responding to enquiries: – legitimate interests, namely operating and managing our business, responding to prospective clients, and administering communications For website analytics: – consent, where cookies or similar technologies require consent For marketing communications: – consent where required by law, particularly for electronic marketing such as marketing emails or texts to individuals – in some cases, legitimate interests where permitted by law and where your rights do not override our interests Where we rely on legitimate interests, those interests are to run, promote and improve Derma Wellness in a proportionate way while respecting your privacy rights.
Marketing
We may use your contact details to send you information about our services. Where required by law, we will only send marketing communications if we have your consent or another valid legal basis to do so. You can opt out of marketing at any time by using the unsubscribe link in any marketing email, replying STOP where applicable, or contacting us at info@dermawellness.co.uk. If you opt out, we will stop sending you marketing communications, although we may still contact you where necessary in relation to an enquiry or other non-marketing administrative matter.
Who We Share Personal Data With
We do not sell your personal data and we do not share it with third parties for their own marketing purposes. However, if we use trusted service providers to help operate our website or business, we may share personal data with them where necessary. This may include: – website hosting providers – website support providers – analytics providers – third-party booking system providers, if we use them in future Any such providers will only process personal data on our instructions where required, and only for the purposes described in this policy.
International Transfers
We aim to keep personal data within the UK or countries recognised as providing an adequate level of protection. If any service provider transfers personal data outside the UK, we will take appropriate steps to ensure your data remains protected in accordance with UK data protection law.
How Long We Keep Personal Data
We keep personal data only for as long as reasonably necessary for the purposes for which it was collected, including legal, regulatory, tax, insurance, dispute resolution and record-keeping purposes. Enquiry data may be kept for as long as necessary to deal with the matter and to protect our legal interests. Marketing data may be kept until you opt out or ask us to delete it, unless we are required or entitled to retain it for another lawful reason. We may also retain limited suppression information, such as your email address, to make sure we respect your marketing opt-out request in future.
Your Rights
Depending on the circumstances, you may have the right to: – request access to your personal data – request correction of inaccurate or incomplete personal data – request erasure of your personal data – request restriction of processing – object to processing, including processing for direct marketing – request transfer of your personal data to you or another provider, where applicable – withdraw consent at any time where we rely on consent If you would like to exercise any of these rights, please contact us at info@dermawellness.co.uk.
Complaints
If you are unhappy with how we handle your personal data, please contact us first so we can try to resolve your concern. You also have the right to complain to the Information Commissioner’s Office (ICO), the UK supervisory authority for data protection issues.
Cookies and Similar Technologies
Our website may use cookies and similar technologies to help it function, understand how visitors use it, and support future marketing and advertising activity. Cookies are small text files placed on your device when you visit a website.
Types of Cookies We May Use
Strictly necessary cookies: These are essential for the operation of the website and do not require consent where they are genuinely necessary. Analytics cookies: These help us understand how visitors use our website and improve its performance. Where required, we will ask for your consent before placing these cookies. Advertising and tracking cookies: We may in future use tools such as Google Ads, Meta Pixel, or similar advertising technologies to measure campaign performance, build audiences, and deliver more relevant advertising. We will ask for your consent before using these non-essential cookies or similar technologies. Third-party cookies: If we embed third-party content or use a third-party booking platform, those providers may set cookies or similar technologies, subject to their own privacy and cookie policies.
Managing Cookie Preferences
When required, our website will display a cookie banner or consent tool that allows you to accept or reject non-essential cookies. You can also manage cookies through your browser settings. Blocking some cookies may affect how the website functions.
Changes to This Policy
We may update this Privacy and Cookie Policy from time to time to reflect changes in the law, our services, or the technologies we use. Any updates will be posted on this page with the revised version taking effect from the date of publication.
Contact Us
If you have any questions about this Privacy and Cookie Policy or wish to exercise your rights, please contact: Derma Wellness Email: info@dermawellness.co.uk Website: dermawellness.co.uk
